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Frequently Asked Questions

 

  1. How long does it take to receive my order?
  2. Do I have to pay sales tax?
  3. What are the shipping charges?
  4. What is your return policy / satisfaction guarantee?
  5. Is my credit card and personal information secure?
  6. How long have you been in business?
  7. Do you have a catalog you can send me?
  8. Where can I buy your horse grooming products?

 

 

1. How long does it take to receive my order?
We process most orders in 1 to 2 business days. For standard ground delivery, we ask that you allow up to 8 business days to receive your shipment. Often your product will arrive much sooner, depending on your location

2. Do I have to pay sales tax?
Only shipments to California pay sales tax.

3. What are the shipping charges?
Shipping charges are based on the price of an item. Your shipping charges will be displayed before you submit your final order. We ship at extremely low rates for the bulky items we sell. Often, we are paying most of the actual freight cost. Please contact us for reduced shipping charges to Hawaii, Alaska, or foreign countries.

4. What is your return policy / satisfaction guarantee?
We are so certain you'll be completely satisfied with the quality and results of each horse grooming product that we offer a 100% satisfaction guarantee. All returns other than damaged or product dissatisfaction will be subject to a 20% restocking fee. All freight costs are the responsibility of the customer. If you are not satisfied with any Horse Grooming Supplies product, please return the unused portion along with the receipt for a refund.

5. Is my credit card and personal information secure?
Shopping at HorseGroomingSupplies.com is safe. Our secure-server software encrypts your credit card number so that no one else can read it. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

6. How long have you been in business?
We have been supplying horse grooming products to companies and individuals all over the world for over 10 years. We take pride in both our work and the satisfaction of our customers.

7. Do you have a catalog you can send me?
Our website is currently our catalog. You are encouraged to view our horse grooming products page to place your order online. You can also print any of our pages from your browser.

8. Where can I buy your horse grooming products?
Right here! The prices you see are only available on our website and we give deep discounts for online orders due to the reduced overhead. We also offer several products and sizes that aren't available anywhere else. Please view our horse grooming supplies page to see our entire line.

 

 

 

 

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